E-ticketing and solutions for visitor management that will enchant you

If you're looking for a system for online ticket sales, there are plenty of online ticket platforms out there. These shops are generally completely independent of the customer's own systems. A Ticketcounter ticket shop offers the possibility to fully integrate with the other business systems. There are several links possible, including with cash register and accounting systems. And it's not necessary to set this up immediately after going live, we can also create these links at a later date. This way you remain flexible and save costs as well as labour.

When setting up a shop, our team has a wide range of modules at their disposal and the most important ones can be set up without any upfront investment. For example, tickets can be sold online in different price categories. The same applies to subscriptions. Other modules, such as the sale of time slots tickets, can be set up without too much effort. You then pay a monthly fee for this. For many of our partners, this 'Basic' shop provides all the functionality they need.

The wishes and requirements of our partners are very diverse. Theme parks and museums have other specific focus points when it comes to online ticket sales. Therefore it's difficult to give an unequivocal answer to this question. The moment you expect more than a standard ticket shop, we will always start with an extensive inventory. Based on that we will send you a quote with the upfront

As soon as the ticket shop is up and running, you'll pay a commission per ticket sold. There are also costs for the extra modules you buy from us. Of course, we'll provide you with an extensive cost overview in advance.

Our platform supports the optimization of our partners' business processes. Every online shop gives you the opportunity to sell additional products, such as parking tickets, packages or merchandise, which increases the average spend per visitor. The sale of time-slot tickets facilitates planning and ensures that visitors are spread throughout the day, which enhances the customer experience. On the cost side, the modular structure of our platform ensures that your shop can be set up according to your wishes. So you don't pay for functionalities you don't use.

In addition to our own cash register system and the hardware required for it, we also offer various scanning and access control options, developed by our team of IT specialists. Access control can be done through our own scanning app or with handheld scanners selected by us. And in cooperation with the best suppliers, we also provide self-service ticket kiosks, turnstiles and access gates

Over 3,000 IT and data security specialists are working day and night to ensure the security of our partners' ticket shops and access solutions. That's the number of professionals working for the platform on which we host our solutions.

Every online ticket shop processes a considerable amount of personal data, which is necessary to get the tickets to the visitor. Think of first and last name or email address. We attach great importance to the protection of this data. And that is why we have taken a number of measures. For example, we have appointed an external specialist as data protection officer, we are in the process of obtaining the ISO 27001 and 27002 certification and we regularly have very extensive security tests (so-called pen tests) carried out on our system. At the same time, there is constant internal monitoring of all aspects relevant to data security.

Both our online ticket shops and all other solutions we offer are built with a very open architecture. This means that we can adapt and expand them as required. We have experience building links for various systems and can connect both existing and new systems to the platform.

If visitors have questions about purchasing tickets through your online shop, our service desk is happy to help them. The team is available by phone and email on weekdays between 09:00 and 17:30 and weekends between 08:30 and 13:00. For questions about feeding times or exhibitions, we will refer them back to you.

Our partner management department can be reached by phone and email. On weekdays from 09:00 - 17:30 and weekends from 08:30 - 13:00.

We've set up our platform to be as user-friendly as possible. So you can perform many small changes like changing prices, adding products or managing capacities yourself. But we also offer several hours of support within our standard contracts to take care of these matters for you. Meanwhile, we continue to expand the self-service capabilities.

When selling tickets online, you collect a lot of personal data. Of course, this is done by the rules of the AVG. Intelligent reports ensure that you can download all this data from the systems and use it for targeting and segmentation. Naturally, this data can also be viewed in real-time. And you decide which data you want to collect.

The Ticketcounter platform contains numerous data and metrics that make it easier to manage visitor flow. Standard variables include realized ticket sales, turnover, occupancy rate and no-show percentage. And we are continuously developing and expanding this reporting.

Within our ticket shops, we offer the possibility to offer all common payment methods. From credit cards, through Ideal to Paypal, everything is possible.